Zammad MCP by usefulapi

What you can do with it

We have not written a plain-language summary for this one yet. Below are the facts we read from the registry.

• Connection: Runs in the cloud
• Transport: Streamable HTTP
• Category: Docs, sheets & office work

Install

Pick the AI app you use, then copy the settings.

Passed 4/4 checks · What you ask goes through the maker’s server (zammad.usefulapi.io)

claude mcp add --transport http zammad https://zammad.usefulapi.io/mcp

{
  "mcpServers": {
    "zammad": {
      "url": "https://zammad.usefulapi.io/mcp"
    }
  }
}

{
  "servers": {
    "zammad": {
      "type": "http",
      "url": "https://zammad.usefulapi.io/mcp"
    }
  }
}

Which apps can use it

Based on how this server connects and on each app’s own docs, checked Nov 10, 2026.

Connect over the internet in

ClaudeChatGPTGooseLM StudioMsty StudioCherry StudioCursorVS Code + GitHub CopilotVisual StudioWindsurf (Devin Desktop)ZedKiroClineContinueJetBrains AI AssistantClaude CodeCodex CLIGemini CLIOpenCodenodecodeWarpLibreChatOpen WebUIRaycast

All apps, with pros and cons →

What it can do

Tool names and descriptions exactly as the server reported them on Nov 8, 2026. The maker wrote them, not us; we show them as plain text.

• zammad_get_me

  The Zammad user this access token belongs to: id, name, e-mail, roles and groups. Use it to confirm the connection and the token's permissions. GET /api/v1/users/me.

• zammad_search_tickets

  Search tickets with Zammad's query syntax. With Elasticsearch on the instance you can use fields, e.g. `state.name:open AND group.name:Sales`, `customer.email:"a@b.com"`, `title:invoice`, `number:20001`; a plain word searches ticket text. Replies carry ids plus names (group, stat

• zammad_list_tickets

  List the tickets the token's user can see (an agent sees the tickets of their groups; a customer only their own). For anything targeted use zammad_search_tickets. GET /api/v1/tickets?expand=true.

• zammad_get_ticket

  One ticket by its numeric id (not the ticket number): title, group, state, priority, owner, customer, organization, dates, escalation and article count. GET /api/v1/tickets/{id}?expand=true.

• zammad_list_ticket_articles

  All articles (messages, internal notes, e-mails, phone notes) of one ticket in order, with sender, type, internal flag, from/to/cc, subject, body and attachment names (attachments are not downloaded). Long bodies are cut at 6000 characters; use zammad_get_ticket_article for the f

• zammad_get_ticket_article

  One article by its id with its full body, headers and attachment names. GET /api/v1/ticket_articles/{id}.

• zammad_list_ticket_tags

  The tags on one ticket. GET /api/v1/tags?object=Ticket&o_id={ticket_id}. Needs an agent token.

• zammad_list_ticket_states

  The ticket states of the instance (new, open, pending reminder, pending close, closed, ...) with ids and whether they are active. Use the names in zammad_update_ticket. GET /api/v1/ticket_states.

• zammad_list_ticket_priorities

  The ticket priorities of the instance (e.g. '1 low', '2 normal', '3 high') with ids. Use the names in zammad_update_ticket. GET /api/v1/ticket_priorities.

• zammad_list_groups

  The ticket groups (queues) of the instance, with ids, names and agent ids. Zammad requires the admin.group permission for this list; with an agent-only token it returns an authorization error. GET /api/v1/groups.

• zammad_search_users

  Search customers and agents by name, e-mail, login, phone or organization. Returns profile fields (no credentials). Needs an agent token. GET /api/v1/users/search?expand=true.

• zammad_get_user

  One user (customer or agent) by id: name, e-mail, phone, organization, roles, VIP flag and notes. No credentials. GET /api/v1/users/{id}?expand=true.

• zammad_search_organizations

  Search customer organizations by name or domain. Needs an agent token. GET /api/v1/organizations/search.

• zammad_list_organizations

  List customer organizations with domain, VIP flag and member ids. Needs an agent token. GET /api/v1/organizations.

• zammad_get_organization

  One organization by id: name, domain, notes, VIP flag, member ids. GET /api/v1/organizations/{id}.

• zammad_add_internal_note

  WRITE: add an INTERNAL note (visible to agents only, never e-mailed to the customer) to ONE ticket. Needs an agent's token (a customer's token is refused, because Zammad would make the note public). The ticket's other data is not changed. POST /api/v1/ticket_articles with type=no

• zammad_reply_to_ticket

  WRITE: send a customer-visible reply on ONE ticket. THIS E-MAILS A REAL PERSON: the reply is delivered by e-mail to exactly ONE recipient and cannot be recalled. By default the recipient is the ticket's customer (looked up from the ticket); `to` may name one other single address.

• zammad_update_ticket

  WRITE: change fields of ONE ticket: state, priority, owner (agent), group and/or title. Use names from zammad_list_ticket_states / zammad_list_ticket_priorities / zammad_list_groups. Pending states need `pending_time`. Never deletes, removes or merges (those states are refused).

• zammad_create_ticket

  WRITE: create ONE new ticket for an EXISTING customer (by e-mail address or user id) in a group, with a first article recorded as written by the customer (type note or phone). It does not send an e-mail by itself, but the instance's triggers may (for example an automatic confirma

Basic checksi

We check information anyone can see; we have not read the code. Checks that do not apply are left out of the count. · Checked Nov 11, 2026

• ✓ Pass

  Maker matches the repo

  The registry name was verified against the domain usefulapi.io (the registry checks domain ownership)

• ✓ Pass

  Still maintained

  Code last changed yesterday

• … Not checked yet

  Has a licence

  We have not read this repo from GitHub yet

• ✓ Pass

  Endpoint responds

  Responded in 122 ms (HTTP 200)

• – Not applicable

  Sign-in with OAuth

  No sign-in needed

• ✓ Pass

  No hidden instructions in tool descriptions

  Read 19 tool descriptions and found no hidden instructions to the AI

User reviews

No reviews yet

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Compared with others in Docs, sheets & office worki

• More stars than 0% of the other 3746 servers in this category
• Published to the registry more recently than 97% of the other 3746 servers in this category
• Basic checks equal to or better than 100% of the other 3746 servers in this category

Compared with every active server in this category in the registry. Stars count only when the publisher owns the repo.

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README from the maker

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