Zammad (Mojood Connect)

Name: Zammad (Mojood Connect)
Author: askmojood

by askmojoodversion 0.1.0i★ –iRuns on your computer

Registry nameio.github.askmojood/zammad-mcp

Install

Overview

Description from the maker (original English)

Zammad tickets in Claude: find, summarise, add notes and assign after a yes.

PopNx MCP’s three pillars

These three are never merged into one score: opinions, measurements and popularity are different things.

User voiceiNo reviews yetReviews open together with accounts in a later step
Our basic checksi1 of 1 passedChecked from public information; code not scanned yet
UsageiNot measured yet★ –

What you can do with it

We have not written a plain-language summary for this one yet. Below are the facts we read from the registry.

Connection: Runs on your computer
Transport: stdio
Category: Docs, sheets & office work
You need to fill in: ZAMMAD_URL, ZAMMAD_TOKEN

Install

Pick the AI app you use, then copy the settings.

Before you install

Basic checks: 1 of 1 passed
Runs on your computer with your user’s permissions (files, network, apps).
You fill in yourself: ZAMMAD_URL, ZAMMAD_TOKEN, ZAMMAD_SAMPLE

Values marked secret are keys to your account. Never share them or paste them into a chat.

You need

PyPIPython’s uv installed (for the uvx command)

Which app do you use?

ClaudeClaude CodeCursorVS CodeChatGPT

Pick your app above. We remember it, so next time the button says “Install in …”.

Open Claude Desktop → Settings → Developer → Edit Config, and paste this into claude_desktop_config.json

{
  "mcpServers": {
    "zammad": {
      "command": "uvx",
      "args": [
        "mojood-zammad-mcp",
        "--stdio"
      ],
      "env": {
        "ZAMMAD_URL": "your-value",
        "ZAMMAD_TOKEN": "your-value",
        "ZAMMAD_SAMPLE": "your-value"
      }
    }
  }
}

Run this in your terminal

claude mcp add zammad --env ZAMMAD_URL=your-value --env ZAMMAD_TOKEN=your-value --env ZAMMAD_SAMPLE=your-value -- uvx mojood-zammad-mcp --stdio

Fill in the empty values before running it.

Open in Cursor

Or copy the settings yourself

Paste into .cursor/mcp.json in your project, or ~/.cursor/mcp.json

{
  "mcpServers": {
    "zammad": {
      "command": "uvx",
      "args": [
        "mojood-zammad-mcp",
        "--stdio"
      ],
      "env": {
        "ZAMMAD_URL": "your-value",
        "ZAMMAD_TOKEN": "your-value",
        "ZAMMAD_SAMPLE": "your-value"
      }
    }
  }
}

Your browser asks to open the app, then the app shows the settings and asks you to confirm. Key values are left empty for you to fill in.

Open in VS Code

Or copy the settings yourself

Paste into .vscode/mcp.json in your project

{
  "servers": {
    "zammad": {
      "type": "stdio",
      "command": "uvx",
      "args": [
        "mojood-zammad-mcp",
        "--stdio"
      ],
      "env": {
        "ZAMMAD_URL": "your-value",
        "ZAMMAD_TOKEN": "your-value",
        "ZAMMAD_SAMPLE": "your-value"
      }
    }
  }
}

Your browser asks to open the app, then the app shows the settings and asks you to confirm. Key values are left empty for you to fill in.

This one runs on your computer, and ChatGPT can only connect to servers on the internet. Pick another app.

Your choice stays on this device in a cookie; no account needed.

Values you fill in

ZAMMAD_URL required env
Your Zammad address
ZAMMAD_TOKEN secret required env
A Zammad API token
ZAMMAD_SAMPLE env
0 for real data (1 labels answers SAMPLE)

These settings are generated from the maker’s registry entry. If the README says otherwise, follow the README.

What it can do

Runs on your computer; the tool list appears in your AI app after you install it.

Basic checksi

We check information anyone can see; we have not read the code. Checks that do not apply are left out of the count. · Checked Nov 7, 2026

✓ Pass
Maker matches the repo
The registry name was verified with the GitHub account askmojood, which owns the repo
… Not checked yet
Still maintained
We have not read this repo from GitHub yet
… Not checked yet
Has a licence
We have not read this repo from GitHub yet
– Not applicable
Endpoint responds
This one runs on your computer; there is no internet endpoint
– Not applicable
Sign-in with OAuth
Runs on your computer and uses local settings instead
… Not checked yet
No hidden instructions in tool descriptions
Runs on your computer; we can only read tool lists from internet endpoints

Compared with others in Docs, sheets & office worki

More stars than 0% of the other 2201 servers in this category
Published to the registry more recently than 85% of the other 2201 servers in this category
Basic checks equal to or better than 100% of the other 2201 servers in this category

Compared with every active server in this category in the registry. Stars count only when the publisher owns the repo.

Common questions

Is Zammad (Mojood Connect) safe?

It passed 1 of 1 applicable basic checks. We have not read the code. Before adding a key or token, see what access the server asks for and use a key with only the permissions you need.

What keys or codes does it need?

You need to fill in: ZAMMAD_URL, ZAMMAD_TOKEN

Does it run on my computer or in the cloud?

It runs on your computer. Your AI app starts it when needed, and data does not pass through the maker’s servers (unless it calls an online service itself).

Is it still maintained?

The GitHub repo last changed –, and the latest version (0.1.0) reached the registry 5 days ago.

Which apps can use it?

Apps that support MCP, such as Claude Desktop, Claude Code, Cursor and VS Code. You also need Python (uv) on your computer.

What can I use instead?

In the same category: Agent-Native Calendar, Excel MCP Server, MCP Server for Excel

Alternatives

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Install

README from the maker

Open the README

Copied from the maker’s repo as written. PopNx MCP has not reviewed or endorsed it. HTML, images and scripts are removed. Links lead off this site.

Zammad MCP server

Ask Claude about your support desk in plain words: what's open for a customer, what needs attention, what a ticket says. Assign tickets and add internal notes from the same chat, with a confirmation step before anything changes. There is no tool that writes to a customer.

Built by Mojood Connect as a working demo for Zammad. It runs against any Zammad through its REST API. This repository includes a local Zammad with SAMPLE data for the support desk of a made-up company, Harbor Trading, so you can try it without touching a real instance.

Tools

Tool	What it does	Changes anything?
`find_tickets`	Find tickets by words, or list them: state, priority, owner, customer, company, and whether each is waiting on us or on the customer	No
`get_ticket`	One ticket with every message in order, internal notes marked	No
`customer_overview`	A company or person: its people, open tickets and how many are closed; asks which when a name matches several	No
`needs_attention`	Tickets with no owner, tickets waiting on us (oldest first), overdue pending reminders, high priority	No
`add_internal_note`	An internal note on a ticket, never shown to the customer	Yes, after confirmation
`update_ticket`	Assign a ticket, or change its state or priority	Yes, after confirmation

How changes are made safe. A call to add_internal_note or update_ticket without a confirmation changes nothing: it returns a plain summary ("On #43002 ("Wrong size on 40 room safes, order HT-SO-5521"): assign it to Karim Nasser.") and a one-time code. The change happens only when the same request comes back with that code, within 10 minutes. A code works once, and only for the request it was issued for. The server's instructions tell the model to show the summary and wait for the user's yes. Notes carry "via Claude (Mojood Connect demo)" and every change shows in the ticket's history under the token's user.

The server acts as the user who owns the API token, with that user's Zammad permissions.

Try it locally

Needs Docker (with Compose), uv and Python 3.13. Zammad wants about 4 GB of memory.

scripts/reset.sh                         # local Zammad on http://localhost:8090, filled with the SAMPLE desk

uv run --env-file .env zammad-mcp # MCP server on http://127.0.0.1:8003/mcp (Streamable HTTP)

docker/compose.yml is Zammad's own compose file (zammad-docker-compose v17.5.4) unchanged; docker/compose.override.yml keeps the port on 127.0.0.1, drops the backup container and Elasticsearch (Zammad then searches its own database). scripts/reset.sh generates every password and the API token itself and keeps them in the git-ignored files docker/.env and .env; nothing is printed. scripts/up.sh starts it again after a restart without touching the data.

Claude Desktop: add this to claude_desktop_config.json (Settings › Developer), with the path to this folder:

"mcpServers": { "zammad": { "command": "uv", "args": ["run", "--directory", "/path/to/zammad-mcp", "--env-file", "/path/to/zammad-mcp/.env", "zammad-mcp", "--stdio"] } } }

Then ask: "What's open for Al Noor Hotels?", "What needs attention on the desk?", "Give the room safes ticket to Karim, and note that the 20 litre safes ship Thursday."

Your own Zammad: set ZAMMAD_URL, ZAMMAD_TOKEN (a token from your profile's Token Access) and ZAMMAD_SAMPLE=0.

The SAMPLE desk

Harbor Trading's support desk: three groups (Orders, Deliveries, Billing), four agents, six customer companies, seven customer contacts and 15 tickets. Message times are set relative to the day it is seeded, so there are always tickets with no owner, customers waiting on us for hours, two overdue reminders and a few closed tickets. Everyone and everything in it is made up.

Tests

uv run --env-file .env pytest            # unit tests (a fake Zammad API), plus live tests when the local Zammad runs

What a production version adds

This demo signs in with one API token. A production server for Zammad customers would add sign-in with each agent's own Zammad account, so Claude sees exactly the groups they may see; hosting with an audit log of every tool call; and more of the API (tags, links, time accounting, knowledge base, reply drafts for an agent to send). That is what Mojood Connect builds.

License

Apache 2.0. Zammad is a trademark of Zammad GmbH; this project is not made or endorsed by Zammad GmbH.

Zammad (Mojood Connect)

Overview

PopNx MCP’s three pillars

What you can do with it

Install

Before you install

Values you fill in

What it can do

Basic checksi

Maker matches the repo

Still maintained

Has a licence

Endpoint responds

Sign-in with OAuth

No hidden instructions in tool descriptions

Compared with others in Docs, sheets & office worki

Common questions

Alternatives

Agent-Native Calendar

Excel MCP Server

MCP Server for Excel

README from the maker

Zammad MCP server

Tools

Try it locally

The SAMPLE desk

Tests

What a production version adds

License