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Chatway Live Chat

by Chatway-appversion 1.3.2i★ –iRuns in the cloud
Registry nameio.github.Chatway-app/chatway

Install

Overview

Description from the maker (original English)

Connect ChatGPT, Claude & AI agents to Chatway live chat to reply to customers and manage tickets

PopNx MCP’s three pillars

These three are never merged into one score: opinions, measurements and popularity are different things.

What you can do with it

We have not written a plain-language summary for this one yet. Below are the facts we read from the registry.

  • Connection: Runs in the cloud
  • Transport: Streamable HTTP
  • Category: Chat & email

Install

Pick the AI app you use, then copy the settings.

Before you install

  • Basic checks: 3 of 3 passed
  • Runs on the maker’s server: what you ask it goes through their server.
  • The registry lists no key to fill in.

You need

Which app do you use?

Pick your app above. We remember it, so next time the button says “Install in …”.

Works in Claude on the web, desktop and mobile:

  1. Open Settings → Connectors
  2. Press Add custom connector
  3. Paste the address below and press Add
  4. If it asks you to sign in, sign in with the maker
SettingsConnectors1+ Add2https://…3
https://mcp.chatway.app/mcp

Run this in your terminal

claude mcp add --transport http chatway https://mcp.chatway.app/mcp

Open in Cursor

Or copy the settings yourself

Paste into .cursor/mcp.json in your project, or ~/.cursor/mcp.json

{
  "mcpServers": {
    "chatway": {
      "url": "https://mcp.chatway.app/mcp"
    }
  }
}

Your browser asks to open the app, then the app shows the settings and asks you to confirm. Key values are left empty for you to fill in.

Open in VS Code

Or copy the settings yourself

Paste into .vscode/mcp.json in your project

{
  "servers": {
    "chatway": {
      "type": "http",
      "url": "https://mcp.chatway.app/mcp"
    }
  }
}

Your browser asks to open the app, then the app shows the settings and asks you to confirm. Key values are left empty for you to fill in.

ChatGPT connects only to servers on the internet:

  1. Open ChatGPT on the web → Settings → Connectors (Apps)
  2. Press Create or Add (some plans need Developer mode under Advanced first)
  3. Paste the address below, give it a name and save
  4. If it asks you to sign in, sign in with the maker
SettingsConnectors1+ Create2https://…3
https://mcp.chatway.app/mcp

Menu names can differ slightly by plan and over time.

Your choice stays on this device in a cookie; no account needed.

These settings are generated from the maker’s registry entry. If the README says otherwise, follow the README.

What it can do

The server asks you to sign in before it lists its tools.

Basic checksi

We check information anyone can see; we have not read the code. Checks that do not apply are left out of the count. · Checked Nov 7, 2026

  • ✓ Pass

    Maker matches the repo

    The registry name was verified with the GitHub account Chatway-app, which owns the repo

  • … Not checked yet

    Still maintained

    We have not read this repo from GitHub yet

  • … Not checked yet

    Has a licence

    We have not read this repo from GitHub yet

  • ✓ Pass

    Endpoint responds

    Responded in 215 ms (HTTP 401)

  • ✓ Pass

    Sign-in with OAuth

    Declares OAuth sign-in, so your AI app can take you to log in

  • … Not checked yet

    No hidden instructions in tool descriptions

    Not checked yet; we read the tool list when we check the endpoint

Compared with others in Chat & emaili

  • More stars than 0% of the other 1782 servers in this category
  • Published to the registry more recently than 96% of the other 1782 servers in this category
  • Basic checks equal to or better than 100% of the other 1782 servers in this category

Compared with every active server in this category in the registry. Stars count only when the publisher owns the repo.

Common questions

Is Chatway Live Chat safe?

It passed 3 of 3 applicable basic checks. We have not read the code. Before adding a key or token, see what access the server asks for and use a key with only the permissions you need.

What keys or codes does it need?

The registry does not list a required key, though some servers ask you to sign in on first use.

Does it run on my computer or in the cloud?

It runs in the maker’s cloud. Connect over the internet with nothing to install, but what you send passes through the maker’s servers.

Is it still maintained?

The GitHub repo last changed –, and the latest version (1.3.2) reached the registry today.

Which apps can use it?

Apps that support MCP, such as Claude Desktop, Claude Code, Cursor and VS Code. It connects by URL, so apps that accept remote MCP servers work too, such as ChatGPT in developer mode.

What can I use instead?

In the same category: Vexa, emailmd, MCP WhatsApp Cloud

Alternatives

Servers in the same category from other makers, sorted by stars.

Reading a card:★ GitHub starsiThree pillars: reviews · checks · usageiUpdated = latest version published to the registryi

Vexa

by Vexa-ai

Meeting bot and transcripts for Google Meet, Teams and Zoom. Live or after, speakers labelled.

Runs in the cloud★ 2,949Apache-2.0Updated 2 months ago
Install

emailmd

by anypost

Render markdown into email-safe HTML, lint drafts for deliverability problems, and preview emails.

Computer or cloud★ 1,385MITUpdated 31 days ago
Install

MCP server for WhatsApp Cloud API (Meta) — messages, media, and templates via Graph API

Runs on your computer★ 277MITUpdated 5 months ago
Install

README from the maker

Open the README

Copied from the maker’s repo as written. PopNx MCP has not reviewed or endorsed it. HTML, images and scripts are removed. Links lead off this site.

Chatway MCP Server: Connect AI Agents to Customer Support

Let ChatGPT, Claude, Gemini, Cursor, and other AI agents read and manage your Chatway live chat conversations, support tickets, and contacts.

Create a free Chatway account · Setup guides · Documentation · Chatway on the Official MCP Registry

The Chatway MCP server connects AI agents to your Chatway inbox over the Model Context Protocol. Ask your assistant to find conversations, summarize customer issues, reply to customers, assign agents, add private notes, search your knowledge base, and organize contacts, all in plain language. Pair it with Chatway webhooks to trigger your agents and workflows the moment a new message or event happens.

Available on every Chatway plan, including Free. There is nothing to install or host and no API key to manage: add the server URL to your AI client and sign in with your Chatway account.

Chatway Live Chat is an AI-powered customer support platform for live chat, AI chatbots, WhatsApp, Facebook Messenger, Instagram, and more, with a shared team inbox, automation, knowledge base, and mobile apps for iOS and Android.

Server URLhttps://mcp.chatway.app/mcp
TransportStreamable HTTP
AuthenticationOAuth 2.1 (sign in with Chatway, no API key)
Who can connectChatway workspace owners and admins
PlansAll plans, including Free (tag and custom data tools require a paid plan)
Registry nameio.github.Chatway-app/chatway

Chatway MCP in action: Connect ChatGPT and other AI agents to your website live chat to manage customer conversations, reply to messages, and access your knowledge base. Use webhooks to trigger real-time workflows when new messages or events occur, allowing your AI agents to respond faster and automate customer support without constantly checking for updates.

Quick start

  1. Create a free Chatway account if you don't have one.
  2. Add https://mcp.chatway.app/mcp as a custom (remote) MCP connector in your AI client.
  3. Sign in to Chatway when prompted and choose the widgets, channels, and permissions to share.
  4. Ask your assistant something like "Show my latest unresolved Chatway conversations."

Supported clients

Tested by Chatway

ClientSetup
ChatGPTConnect ChatGPT
ClaudeConnect Claude
Gemini CLIInstall the extension
CursorInstall the plugin
GitHub Copilot (VS Code)Add the server
ClineAdd the server
gooseAdd the extension
Grok BuildInstall the plugin
ReplitAdd to Replit

Works with any client that supports remote MCP servers with OAuth

Codex, Grok, Devin, OpenCode, and others. See the step-by-step setup guides for each client.

What you can do

AreaCapabilities
ConversationsList and search conversations, read message history, resolve and reopen
Replies and notesReply to customers, add private notes for your team
AssignmentList agents, assign conversations, hand off from AI to a human agent
ContactsSearch contacts and view visitor details
Knowledge baseSearch help articles to answer customer questions
Tags and custom dataTag conversations, add and update contact custom data (paid plans)
Website installationGet your account's installation script and check whether Chatway is installed on a website

See the tool reference for every tool and its parameters.

Agent Skills: Ready-to-use AI Customer Support Workflows

Make your AI agents more powerful with Chatway Agent Skills, ready-to-use workflows that help ChatGPT, Claude, Cursor, Codex, and other compatible AI agents manage customer support through Chatway.

While the Chatway MCP Server gives AI agents access to your customer conversations, contacts, and support tools, Agent Skills teach them how to use those tools to complete specific customer support tasks.

Available Agent Skills
SkillWhat it does
Support TriageReview unresolved conversations, identify customers waiting for replies, and prioritize urgent support requests.
AI Reply AssistantDraft accurate customer support responses using conversation history and your knowledge base. Send replies with your approval.
Smart RoutingIdentify conversations requiring human attention, recommend the right agents, and assist with assignments and handoffs.
Customer ContextRetrieve customer conversation history, identify previous issues, and summarize important details before responding.
Support InsightsAnalyze support conversations, identify recurring customer issues, and discover opportunities to improve your knowledge base and support workflows.
Install ChatwayInstall Chatway live chat and AI chatbot on a website: detects the framework or platform (Next.js, React, Vue, Shopify, Wix, WordPress, Webflow and more), adds the script once, and verifies it.
Install Chatway Agent Skills

Install the skills directly from the official Chatway GitHub repository:

npx skills add Chatway-app/chatway-mcp-server

Or install a specific skill:

npx skills add Chatway-app/chatway-mcp-server --skill chatway-support-triage

Then connect your AI agent to the Chatway MCP server:

https://mcp.chatway.app/mcp

View Chatway MCP setup guides

Agent Skills and MCP connections are separate. Your AI client must support installing or loading Agent Skills, and you must separately authorize the Chatway MCP connection. Skill availability and installation methods vary by client.

Example Prompts

Once installed, ask your AI agent:

  • "Review my unresolved Chatway conversations and prioritize the ones needing attention."
  • "Draft responses for customers waiting for a reply, but don't send them yet."
  • "Find conversations that require human support and recommend who should handle them."
  • "Summarize this customer's previous conversations and outstanding issues."
  • "Analyze this week's support conversations and identify the most common customer problems."
  • "Install Chatway live chat and AI chatbot on my website."

Why use Chatway Agent Skills?

  • Save time: Turn complex customer support workflows into simple natural-language requests.
  • Get better AI responses: Help agents follow structured workflows using actual conversation history and knowledge-base content.
  • Keep humans in control: Review proposed responses and approve sensitive actions.
  • Work with your favorite AI agents: Use compatible Agent Skills clients alongside Chatway MCP.
  • Start for free: Chatway MCP is available on all plans, including Free. Some capabilities require a paid plan.

Explore Chatway Agent Skills | Create a Free Chatway Account

Real-time events with webhooks

MCP lets your agent act in Chatway when you ask it to. Chatway webhooks work the other way: Chatway sends a signed HTTPS request to your endpoint as soon as something happens, such as a new visitor message, a new conversation, or a new contact. Use webhooks to wake up your AI agent or automation (n8n, Zapier, Make, or your own server) instead of polling, then let it read and reply through MCP or the Chatway API.

Webhooks are available on all plans, including Free. Set them up in Chatway under Settings → Developer Tools → Webhooks.

Example: Automatically answer customer support conversations

Combine Chatway webhooks with MCP to build an AI-powered customer support workflow that responds to incoming messages in real time.

Here's how it works:

  1. Customer sends a message: A visitor sends a question through the Chatway website live chat widget.
  2. Webhook triggers the workflow: Chatway instantly sends a webhook notification to your AI agent or automation platform (such as n8n, Make, Zapier, or your own server).
  3. AI agent retrieves context: The agent uses Chatway MCP to read the conversation history, access customer information, and search your knowledge base for accurate answers.
  4. AI agent responds automatically: The agent generates a relevant response and, when configured and authorized, automatically sends it to the customer through Chatway, without requiring human intervention. Alternatively, the agent can prepare a draft for human review and approval.
  5. Support team stays informed: The entire conversation remains accessible in the Chatway shared inbox and mobile apps for iOS and Android. Human agents can take over whenever needed.

Fully automated customer support: With Chatway webhooks and MCP, you can connect external AI agents to automatically handle incoming customer messages, answer questions, and manage support conversations 24/7.

Note: MCP provides access to Chatway's tools and data, while webhooks notify your automation when events occur. Automatic responses require an external AI agent or workflow runner configured to process incoming events and execute MCP actions. MCP alone does not continuously monitor conversations.

Learn more about Chatway webhooks | Explore Chatway MCP

Example prompts

  • "Summarize today's unresolved support conversations."
  • "Find customers waiting more than 2 hours for a reply."
  • "Draft replies for all pricing questions, but don't send them yet."
  • "Assign today's billing conversations to Alex."
  • "Find conversations about refund issues this week."
  • "Search the knowledge base for our refund policy and draft an answer for this customer."
  • "Summarize the conversation with jane@example.com and add a private note with next steps."
  • "Tag this visitor as vip and resolve the conversation."
  • "Install Chatway on this website."

Install Chatway on your website with a coding agent

Coding agents such as Claude Code, Codex, Cursor, and Replit can add Chatway to your website without you copying the script from the dashboard. For step-by-step help with your framework or platform (Shopify, Wix, WordPress, Webflow, Squarespace and mor

Only the beginning is shown; read the rest in the repo

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