Desk365 MCP by usefulapi

What you can do with it

We have not written a plain-language summary for this one yet. Below are the facts we read from the registry.

• Connection: Runs in the cloud
• Transport: Streamable HTTP
• Category: Search & AI memory

Install

Pick the AI app you use, then copy the settings.

You need

• Runs in the cloudNothing to install; it connects over the internet

Which app do you use?

https://desk365.usefulapi.io/mcp

claude mcp add --transport http desk365 https://desk365.usefulapi.io/mcp

{
  "mcpServers": {
    "desk365": {
      "url": "https://desk365.usefulapi.io/mcp"
    }
  }
}

{
  "servers": {
    "desk365": {
      "type": "http",
      "url": "https://desk365.usefulapi.io/mcp"
    }
  }
}

https://desk365.usefulapi.io/mcp

Your choice stays on this device in a cookie; no account needed.

These settings are generated from the maker’s registry entry. If the README says otherwise, follow the README.

What it can do

Tool names and descriptions exactly as the server reported them on Nov 6, 2026. The maker wrote them, not us; we show them as plain text.

• desk365_list_tickets

  List helpdesk tickets, newest first by default, with subject, status, priority (1 Low, 5 Medium, 10 High, 20 Urgent), source, assignee, group, category, contact, company, SLA and dates. Filter by status, priority, type, group, assignee, category, contact, company or source. Use "

• desk365_search_tickets

  Full-text search over tickets, most relevant first. Searches subject and ticket number by default; widen it with search_in (description, replies and notes, attachment names, custom fields, contacts and companies, archived tickets). Double quotes around a phrase match it exactly;

• desk365_get_ticket

  Everything on one ticket by its number: subject, description, status, priority, source, assignee, group, category, contact, company, SLA, due date, response/resolution durations (minutes), custom fields, watchers. GET /v3/tickets/details.

• desk365_get_ticket_conversations

  The conversation on a ticket: customer replies, agent replies, private and public notes and forwarded messages, each with sender, recipients, HTML and plain-text body, attachment details and time. The original description is not included (it is on desk365_get_ticket). GET /v3/tic

• desk365_list_contacts

  List contacts (customers/requesters), 30 per call, sorted by name by default, optionally only those of one company. GET /v3/contacts.

• desk365_get_contact

  One contact by primary email (or, if the primary is not known, a secondary email): name, title, phones, company, departments, custom fields. GET /v3/contacts/details.

• desk365_list_companies

  List companies (customer organisations), 30 per call, sorted by name. GET /v3/companies.

• desk365_get_company

  One company by exact name: description, phone, address, SLA, domains, departments, custom fields. GET /v3/companies/details.

• desk365_list_time_entries

  List logged time entries (ticket, agent, minutes, billable, note), filtered by ticket, agent, company, billable flag, running timers or date ranges. GET /v3/time_entries.

• desk365_get_time_entry

  One time entry by id. GET /v3/time_entries/details.

• desk365_list_survey_ratings

  Customer satisfaction survey ratings (type 1 CSAT, 2 five-star, 3 NPS), oldest reply first, 30 per call. GET /v3/surveys/ratings.

• desk365_list_kb_articles

  The titles of all live knowledge base articles. Open one with desk365_get_kb_article. GET /v3/kb/article/.

• desk365_get_kb_article

  A live knowledge base article by its exact title: HTML and plain-text content, category, folder, author, views, likes and status (0 unpublished, 1 published). GET /v3/kb/article/details.

Basic checksi

We check information anyone can see; we have not read the code. Checks that do not apply are left out of the count. · Checked Nov 6, 2026

• ✓ Pass

  Maker matches the repo

  The registry name was verified against the domain usefulapi.io (the registry checks domain ownership)

• … Not checked yet

  Still maintained

  We have not read this repo from GitHub yet

• … Not checked yet

  Has a licence

  We have not read this repo from GitHub yet

• ✓ Pass

  Endpoint responds

  Responded in 376 ms (HTTP 200)

• – Not applicable

  Sign-in with OAuth

  No sign-in needed

• ✓ Pass

  No hidden instructions in tool descriptions

  Read 13 tool descriptions and found no hidden instructions to the AI

Compared with others in Search & AI memoryi

• More stars than 0% of the other 7234 servers in this category
• Published to the registry more recently than 100% of the other 7234 servers in this category
• Basic checks equal to or better than 100% of the other 7234 servers in this category

Compared with every active server in this category in the registry. Stars count only when the publisher owns the repo.

Alternatives

Servers in the same category from other makers, sorted by stars.

Reading a card:★ GitHub starsiThree pillars: reviews · checks · usageiUpdated = latest version published to the registryi

README from the maker

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