eDesk MCP by usefulapi

What you can do with it

We have not written a plain-language summary for this one yet. Below are the facts we read from the registry.

• Connection: Runs in the cloud
• Transport: Streamable HTTP
• Category: Online shops & payments

Install

Pick the AI app you use, then copy the settings.

You need

• Runs in the cloudNothing to install; it connects over the internet

Which app do you use?

https://edesk.usefulapi.io/mcp

claude mcp add --transport http edesk https://edesk.usefulapi.io/mcp

{
  "mcpServers": {
    "edesk": {
      "url": "https://edesk.usefulapi.io/mcp"
    }
  }
}

{
  "servers": {
    "edesk": {
      "type": "http",
      "url": "https://edesk.usefulapi.io/mcp"
    }
  }
}

https://edesk.usefulapi.io/mcp

Your choice stays on this device in a cookie; no account needed.

These settings are generated from the maker’s registry entry. If the README says otherwise, follow the README.

What it can do

Tool names and descriptions exactly as the server reported them on Nov 6, 2026. The maker wrote them, not us; we show them as plain text.

• edesk_whoami

  The eDesk user the API token belongs to: id, name, email, username, role and active flag. GET /whoami.

• edesk_list_users

  List the eDesk users (support agents) with id, name, email, username, role and active flag. Use the ids as ticket owners. GET /users.

• edesk_list_channels

  List the sales channels connected to eDesk (Amazon, eBay, Shopify, email, ...) with id, type, name, country and currency. Use the ids to filter tickets and orders. GET /channels.

• edesk_list_tag_groups

  List the tag groups that organize ticket tags. GET /tag-groups.

• edesk_list_tags

  List ticket tags with id, name, color, active flag and tag group id. Use the ids in edesk_update_ticket (tag_ids). GET /tags.

• edesk_list_templates

  List saved reply templates (id, name, subject, body text, channels, usage). GET /templates.

• edesk_get_template

  One reply template by id. GET /templates/{id}.

• edesk_list_tickets

  List support tickets from all channels with subject, type, status, channel, owner, contact, linked sales order id, tag ids, message ids, reply count and AI classification. Filter by status, type, channel, contact, owner, sales order, seller (marketplace) order id and last-updated

• edesk_get_ticket

  One ticket by id with its status, owner, tags, custom fields, linked sales order and the ids of its messages (read each with edesk_get_message). GET /tickets/{id}.

• edesk_get_message

  One ticket message or internal note by id (from a ticket's message ids): body, direction, type (Message or Note), author and attachments. GET /messages/{id}.

• edesk_list_contacts

  Search the contacts (customers) of the helpdesk by free text, email, name, phone number or consumer id. Returns id, channel, full name, email and phone. GET /contacts.

• edesk_list_sales_orders

  List the marketplace/store orders that eDesk holds, with status, items, amounts, addresses, tracking codes and the linked ticket id. Filter by status, channel, contact, marketplace order id, id range and created/updated dates. GET /sales-orders.

• edesk_get_sales_order

  One sales order by id with items, amounts, ship-to and bill-to addresses, tracking codes, delivery dates, the linked ticket id and order note ids. GET /sales-orders/{id}.

• edesk_list_order_notes

  List the internal notes attached to sales orders (id, sales order id, author, text, attachments). GET /order-notes.

• edesk_update_ticket

  WRITE: change a ticket's status, owner (assignee), tags or subject. Only the fields you pass are sent. tag_ids is sent as given: read the ticket first (tags_ids) and include the tags to keep. Nothing is sent to the customer. PUT /tickets/{id}.

• edesk_add_ticket_note

  WRITE: add an internal note to a ticket. The note is for the team only and is never sent to the customer. POST /messages with type Note.

• edesk_reply_to_ticket

  WRITE, CUSTOMER-VISIBLE: send a reply on a ticket. eDesk queues it for delivery to the marketplace or email channel, so it cannot be recalled once queued. The audience is the channel's default: on a Mirakl channel it is the channel's "Default messages recipients" setting (custome

• edesk_add_order_note

  WRITE: add an internal note to a sales order (never sent to the customer). POST /order-notes.

Basic checksi

We check information anyone can see; we have not read the code. Checks that do not apply are left out of the count. · Checked Nov 6, 2026

• ✓ Pass

  Maker matches the repo

  The registry name was verified against the domain usefulapi.io (the registry checks domain ownership)

• … Not checked yet

  Still maintained

  We have not read this repo from GitHub yet

• … Not checked yet

  Has a licence

  We have not read this repo from GitHub yet

• ✓ Pass

  Endpoint responds

  Responded in 13 ms (HTTP 200)

• – Not applicable

  Sign-in with OAuth

  No sign-in needed

• ✓ Pass

  No hidden instructions in tool descriptions

  Read 18 tool descriptions and found no hidden instructions to the AI

Compared with others in Online shops & paymentsi

• More stars than 0% of the other 1743 servers in this category
• Published to the registry more recently than 93% of the other 1743 servers in this category
• Basic checks equal to or better than 100% of the other 1743 servers in this category

Compared with every active server in this category in the registry. Stars count only when the publisher owns the repo.

Alternatives

Servers in the same category from other makers, sorted by stars.

Reading a card:★ GitHub starsiThree pillars: reviews · checks · usageiUpdated = latest version published to the registryi

README from the maker

{