Kayako MCP by usefulapi

What you can do with it

We have not written a plain-language summary for this one yet. Below are the facts we read from the registry.

• Connection: Runs in the cloud
• Transport: Streamable HTTP
• Category: Search & AI memory

Install

Pick the AI app you use, then copy the settings.

You need

• Runs in the cloudNothing to install; it connects over the internet

Which app do you use?

https://kayako.usefulapi.io/mcp

claude mcp add --transport http kayako https://kayako.usefulapi.io/mcp

{
  "mcpServers": {
    "kayako": {
      "url": "https://kayako.usefulapi.io/mcp"
    }
  }
}

{
  "servers": {
    "kayako": {
      "type": "http",
      "url": "https://kayako.usefulapi.io/mcp"
    }
  }
}

https://kayako.usefulapi.io/mcp

Your choice stays on this device in a cookie; no account needed.

These settings are generated from the maker’s registry entry. If the README says otherwise, follow the README.

What it can do

Tool names and descriptions exactly as the server reported them on Nov 6, 2026. The maker wrote them, not us; we show them as plain text.

• kayako_get_me

  Fetch the Kayako user these credentials belong to (name, role, teams, locale). A cheap way to confirm the subdomain and credentials work. Kayako: GET /api/v1/me.json.

• kayako_list_cases

  List cases (conversations / tickets), newest-updated first. Filter by status type, tags, max priority level, or a requester identity (email, Twitter screen name, Facebook username, phone); or fetch specific ids. Nested resources are references unless `include` expands them. Kayak

• kayako_get_case

  Fetch one case (conversation) by id: subject, requester, assignee, status, priority, type, SLA metrics, custom fields, last post preview. Use include (e.g. 'user,case_status,case_priority,team') to expand references and fields='+tags' for tags. Kayako: GET /api/v1/cases/{id}.json

• kayako_list_case_posts

  Read a case's timeline: customer messages, agent replies and internal notes (newest first). By default activities are excluded; filters='NOTES' for internal notes only, 'MESSAGES' for messages, 'ALL' to include activities. Paginate with before_id / after_id (one at a time). Kayak

• kayako_list_channels

  List the channels (MAIL mailbox, TWITTER, FACEBOOK, NOTE) usable for a reply on an existing case (pass case_id) or for a new case (omit case_id; optionally pass the requester's user_id). A channel's account.id is the channel_id to pass to kayako_reply_to_case / kayako_create_case

• kayako_list_case_options

  List the instance's case statuses (id, label, type), priorities (id, label, level) or types (id, label, type) — the ids needed for status_id / priority_id / type_id when creating, updating or replying to a case. Kayako: GET /api/v1/cases/{statuses|priorities|types}.json.

• kayako_search

  Unified search across conversations (cases), users and organizations. Returns id, title, snippet, relevance and resource type; pass fields='*' to get each full resource inline. Max 30 results. Kayako: GET /api/v1/search.json.

• kayako_list_users

  List users (customers, collaborators, agents, admins), newest first, optionally by role type or specific ids. To find a user by email or name use kayako_search. Kayako: GET /api/v1/users.json.

• kayako_get_user

  Fetch one user by id: name, role, organization, teams, identities (emails, phones, social), custom fields. include='identity_email,organization' expands references. Kayako: GET /api/v1/users/{id}.json.

• kayako_list_organizations

  List customer organizations (name, domains, phone, custom fields), oldest first. To find one by name use kayako_search with resources=['ORGANIZATIONS']. Kayako: GET /api/v1/organizations.json.

• kayako_list_organization_cases

  List the cases (conversations) raised by members of one organization, newest-updated first. Kayako: GET /api/v1/organizations/{id}/cases.json.

• kayako_list_teams

  List agent teams (id, title, member count) — the ids for assigned_team_id. Kayako: GET /api/v1/teams.json.

• kayako_list_roles

  List user roles (id, title, type OWNER/ADMIN/AGENT/COLLABORATOR/CUSTOMER) — the role_id needed by kayako_create_user. Kayako: GET /api/v1/roles.json.

• kayako_list_articles

  List knowledge-base articles, optionally by section, tags, or PUBLISHED / PINNED. Titles and contents are locale references unless include='locale_field'. Kayako: GET /api/v1/articles.json.

• kayako_get_article

  Fetch one knowledge-base article with its localized titles and contents expanded (include defaults to 'locale_field'), status, section, tags, votes and help-center URL. Kayako: GET /api/v1/articles/{id}.json.

• kayako_search_help_center

  Search the help center's articles and/or public conversations. Returns references (e.g. {id, resource_type: 'article'}); read an article with kayako_get_article. Kayako: GET /api/v1/helpcenter/search.json.

• kayako_create_case

  WRITE: open a new case (conversation) for a requester. channel MAIL sends the first message to the customer by email from the mailbox given as channel_id; channel NOTE creates it with an internal note and emails nobody. Get channel ids from kayako_list_channels and status/priorit

• kayako_update_case

  WRITE: change a case's subject, requester, assignee (team/agent), status, priority, type, brand, form, tags or custom fields. Sends nothing to the customer. `tags` sets the case's tag list (use kayako_add_case_tags to append). Trashing is deliberately not exposed. Kayako: PUT /ap

• kayako_reply_to_case

  WRITE: add a post to a case. channel NOTE adds an INTERNAL note visible only to agents (no channel_id needed). channel MAIL/TWITTER/FACEBOOK sends a PUBLIC reply to the customer — get channel_id from kayako_list_channels with case_id. Can also set status/priority/assignee in the

• kayako_add_case_tags

  WRITE: add tags to a case, keeping its existing tags. Kayako: POST /api/v1/cases/{id}/tags.json.

• kayako_create_user

  WRITE: create a user — typically a CUSTOMER to use as requester_id on a new case. role_id comes from kayako_list_roles. Collaborator/agent/admin roles also require email and team_ids. No password is set by this tool. Kayako: POST /api/v1/users.json.

Basic checksi

We check information anyone can see; we have not read the code. Checks that do not apply are left out of the count. · Checked Nov 6, 2026

• ✓ Pass

  Maker matches the repo

  The registry name was verified against the domain usefulapi.io (the registry checks domain ownership)

• … Not checked yet

  Still maintained

  We have not read this repo from GitHub yet

• … Not checked yet

  Has a licence

  We have not read this repo from GitHub yet

• ✓ Pass

  Endpoint responds

  Responded in 8 ms (HTTP 200)

• – Not applicable

  Sign-in with OAuth

  No sign-in needed

• ✓ Pass

  No hidden instructions in tool descriptions

  Read 21 tool descriptions and found no hidden instructions to the AI

Compared with others in Search & AI memoryi

• More stars than 0% of the other 7234 servers in this category
• Published to the registry more recently than 97% of the other 7234 servers in this category
• Basic checks equal to or better than 100% of the other 7234 servers in this category

Compared with every active server in this category in the registry. Stars count only when the publisher owns the repo.

Alternatives

Servers in the same category from other makers, sorted by stars.

Reading a card:★ GitHub starsiThree pillars: reviews · checks · usageiUpdated = latest version published to the registryi

README from the maker

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