SupportWire

SupportWire MCP Server

The official Model Context Protocol server for SupportWire, the AI customer support platform with live chat and a shared inbox built in.

Connect it to Claude, ChatGPT, Cursor, Gemini CLI or any MCP client, then list and triage conversations, reply to customers, leave internal notes, manage customers, tasks and segments, and run your team settings in plain language, against your live SupportWire workspace.

This is a hosted remote server. There is nothing to install or run.

Connect

Claude Code

claude mcp add --transport http supportwire https://mcp.supportwire.ai/mcp

Or add it to your MCP config file:

{

"mcpServers": { "supportwire": { "type": "http", "url": "https://mcp.supportwire.ai/mcp" } } }

Claude Desktop and claude.ai

1. Open Settings → Connectors and click Add custom connector.
2. Name it SupportWire and paste https://mcp.supportwire.ai/mcp.
3. Click Add, then Connect, and approve access in the browser.

ChatGPT

Add a custom MCP connector with the URL https://mcp.supportwire.ai/mcp and complete the sign-in when prompted.

Cursor and VS Code

Add a new remote server with the URL https://mcp.supportwire.ai/mcp, or use the one-click install buttons on the MCP docs page.

Gemini CLI

gemini extensions install https://github.com/supportwire/supportwire-mcp

This repo ships a gemini-extension.json that points Gemini CLI at the hosted server.

Other clients

Any client with remote MCP support: add a new remote server, paste https://mcp.supportwire.ai/mcp, and complete the sign-in when the browser opens.

Verify the connection

Ask: *"List my open conversations in SupportWire."* Real conversations from your inbox mean you are connected.

Authentication

On first connect your browser opens SupportWire. Sign in, pick the organization to connect, and approve the scopes. The client then holds an access token and calls tools as you (actor=self), so replies, notes and invites are attributed to you. No token or secret goes in your config file.

The server supports OAuth dynamic client registration and PKCE (S256), and publishes standard discovery metadata at https://mcp.supportwire.ai/.well-known/oauth-authorization-server.

Scopes: conversations, messages, notes, contacts, segments, tasks, users and organization, each as :read and :write.

Revoke access any time under Settings → OAuth Apps in SupportWire. Tools only see the organization you approved.

Tools

36 tools in eight areas. Every tool carries MCP annotations (readOnlyHint, destructiveHint), so clients can tell reads from writes from deletes.

IDs are opaque: the assistant gets them from a prior tool call (for example list_conversations before get_conversation). List tools return one page at a time. Task tools need the Tasks module enabled for your organization. Team and organization changes need an admin or owner role.

Example prompts

• "List my open conversations, newest first, and summarize the three oldest."
• "Reply to the first open conversation: we are looking into it and will update you today."
• "Assign the conversation with alice@example.com to me and add an internal note: customer prefers email follow-up."
• "Create a task to follow up with alice@example.com on Friday and link it to that conversation."
• "Mark the conversation with alice@example.com as spam."
• "Create a segment called Trial users and list who is in it."
• "Invite bob@example.com to the team as an agent."

Learn more

• SupportWire MCP overview
• MCP server docs
• Scopes
• Pricing
• Privacy policy and terms
• Contact

License

Apache-2.0. See LICENSE.