Zammad MCP by usefulapi

它能帮你做什么

我们还没有为它写通俗的介绍。下面是我们从注册中心读取到的事实。

• 连接方式: 在云端运行
• 传输方式: Streamable HTTP
• 分类: 文档、表格与办公

安装

选择你使用的 AI 应用，然后复制设置。

你需要

• 在云端运行无需安装任何东西，通过互联网连接

你用的是哪个应用？

https://zammad.usefulapi.io/mcp

claude mcp add --transport http zammad https://zammad.usefulapi.io/mcp

{
  "mcpServers": {
    "zammad": {
      "url": "https://zammad.usefulapi.io/mcp"
    }
  }
}

{
  "servers": {
    "zammad": {
      "type": "http",
      "url": "https://zammad.usefulapi.io/mcp"
    }
  }
}

https://zammad.usefulapi.io/mcp

你的选择通过 Cookie 保存在这台设备上，无需账户。

这些设置是根据作者在注册中心的条目生成的。如果 README 的写法不同，请以 README 为准。

它能做什么

工具名称和描述与服务器在 2026年11月6日 报告的完全一致。这些内容由作者撰写，不是我们写的；我们以纯文本形式显示。

• zammad_get_me

  The Zammad user this access token belongs to: id, name, e-mail, roles and groups. Use it to confirm the connection and the token's permissions. GET /api/v1/users/me.

• zammad_search_tickets

  Search tickets with Zammad's query syntax. With Elasticsearch on the instance you can use fields, e.g. `state.name:open AND group.name:Sales`, `customer.email:"a@b.com"`, `title:invoice`, `number:20001`; a plain word searches ticket text. Replies carry ids plus names (group, stat

• zammad_list_tickets

  List the tickets the token's user can see (an agent sees the tickets of their groups; a customer only their own). For anything targeted use zammad_search_tickets. GET /api/v1/tickets?expand=true.

• zammad_get_ticket

  One ticket by its numeric id (not the ticket number): title, group, state, priority, owner, customer, organization, dates, escalation and article count. GET /api/v1/tickets/{id}?expand=true.

• zammad_list_ticket_articles

  All articles (messages, internal notes, e-mails, phone notes) of one ticket in order, with sender, type, internal flag, from/to/cc, subject, body and attachment names (attachments are not downloaded). Long bodies are cut at 6000 characters; use zammad_get_ticket_article for the f

• zammad_get_ticket_article

  One article by its id with its full body, headers and attachment names. GET /api/v1/ticket_articles/{id}.

• zammad_list_ticket_tags

  The tags on one ticket. GET /api/v1/tags?object=Ticket&o_id={ticket_id}. Needs an agent token.

• zammad_list_ticket_states

  The ticket states of the instance (new, open, pending reminder, pending close, closed, ...) with ids and whether they are active. Use the names in zammad_update_ticket. GET /api/v1/ticket_states.

• zammad_list_ticket_priorities

  The ticket priorities of the instance (e.g. '1 low', '2 normal', '3 high') with ids. Use the names in zammad_update_ticket. GET /api/v1/ticket_priorities.

• zammad_list_groups

  The ticket groups (queues) of the instance, with ids, names and agent ids. Zammad requires the admin.group permission for this list; with an agent-only token it returns an authorization error. GET /api/v1/groups.

• zammad_search_users

  Search customers and agents by name, e-mail, login, phone or organization. Returns profile fields (no credentials). Needs an agent token. GET /api/v1/users/search?expand=true.

• zammad_get_user

  One user (customer or agent) by id: name, e-mail, phone, organization, roles, VIP flag and notes. No credentials. GET /api/v1/users/{id}?expand=true.

• zammad_search_organizations

  Search customer organizations by name or domain. Needs an agent token. GET /api/v1/organizations/search.

• zammad_list_organizations

  List customer organizations with domain, VIP flag and member ids. Needs an agent token. GET /api/v1/organizations.

• zammad_get_organization

  One organization by id: name, domain, notes, VIP flag, member ids. GET /api/v1/organizations/{id}.

• zammad_add_internal_note

  WRITE: add an INTERNAL note (visible to agents only, never e-mailed to the customer) to ONE ticket. Needs an agent's token (a customer's token is refused, because Zammad would make the note public). The ticket's other data is not changed. POST /api/v1/ticket_articles with type=no

• zammad_reply_to_ticket

  WRITE: send a customer-visible reply on ONE ticket. THIS E-MAILS A REAL PERSON: the reply is delivered by e-mail to exactly ONE recipient and cannot be recalled. By default the recipient is the ticket's customer (looked up from the ticket); `to` may name one other single address.

• zammad_update_ticket

  WRITE: change fields of ONE ticket: state, priority, owner (agent), group and/or title. Use names from zammad_list_ticket_states / zammad_list_ticket_priorities / zammad_list_groups. Pending states need `pending_time`. Never deletes, removes or merges (those states are refused).

• zammad_create_ticket

  WRITE: create ONE new ticket for an EXISTING customer (by e-mail address or user id) in a group, with a first article recorded as written by the customer (type note or phone). It does not send an e-mail by itself, but the instance's triggers may (for example an automatic confirma

基础检查i

我们检查的是任何人都能看到的信息；我们没有阅读代码。不适用的检查项不计入总数。 · 检查于 2026年11月6日

• ✓ 通过

  作者与仓库一致

  注册名称已通过域名 usefulapi.io 验证（注册中心会核实域名所有权）

• … 尚未检查

  仍在维护

  我们还没有从 GitHub 读取这个仓库

• … 尚未检查

  有许可证

  我们还没有从 GitHub 读取这个仓库

• ✓ 通过

  端点有响应

  在 239 毫秒内响应（HTTP 200）

• – 不适用

  使用 OAuth 登录

  无需登录

• ✓ 通过

  工具描述中没有隐藏指令

  已读取 19 个工具描述，未发现针对 AI 的隐藏指令

与“文档、表格与办公”中的其他服务器比较i

• 星标数多于此分类中其他 2171 个服务器的 0%
• 发布到注册中心的时间比此分类中其他 2171 个服务器的 96% 更新
• 基础检查结果等于或优于此分类中其他 2171 个服务器的 100%

与注册中心里这个分类中所有活跃的服务器比较。只有当发布者拥有该仓库时，星标数才计入。

替代选择

同一分类中其他作者的服务器，按星标数排序。

如何看卡片：★ GitHub 星标i三大支柱：评价 · 检查 · 使用情况i更新 = 最新版本发布到注册中心的时间i

作者的 README

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