Freshdesk

Name: Freshdesk
Author: wyre-technology

作者：wyre-technology版本 1.0.8i★ 0i在你的电脑上运行

注册名称io.github.wyre-technology/freshdesk-mcp

安装

概览

作者提供的说明（英文原文）

MCP server for Freshdesk — tickets, contacts, companies, agents, groups, and knowledge base.

PopNx MCP 的三大支柱

这三项永远不会合并成一个分数：意见、测量和人气是不同的东西。

用户评价i暂无评价评价功能将在后续阶段与账户功能一起开放
我们的基础检查i2 项中通过 2 项依据公开信息检查；尚未扫描代码
使用情况i非常新★ 0

它能帮你做什么

我们还没有为它写通俗的介绍。下面是我们从注册中心读取到的事实。

连接方式: 在你的电脑上运行
传输方式: stdio
分类: 搜索与 AI 记忆
你需要填写：FRESHDESK_DOMAIN, FRESHDESK_API_KEY

安装

选择你使用的 AI 应用，然后复制设置。

安装之前

基础检查：2 项中通过 2 项
在你的电脑上运行，拥有你的用户账户的权限（文件、网络、应用）。
需要你自己填写： FRESHDESK_DOMAIN, FRESHDESK_API_KEY, MCP_TRANSPORT, AUTH_MODE, LOG_LEVEL

标为机密的值是你账户的钥匙。千万不要分享给别人，也不要粘贴到聊天里。

你需要

Docker已安装 Docker

你用的是哪个应用？

ClaudeClaude CodeCursorVS CodeChatGPT

在上方选择你的应用。我们会记住它，下次按钮会显示“安装到 …”。

打开 Claude Desktop → Settings → Developer → Edit Config，把下面的内容粘贴到 claude_desktop_config.json

{
  "mcpServers": {
    "freshdesk": {
      "command": "docker",
      "args": [
        "run",
        "-i",
        "--rm",
        "-e",
        "FRESHDESK_DOMAIN",
        "-e",
        "FRESHDESK_API_KEY",
        "-e",
        "MCP_TRANSPORT",
        "-e",
        "AUTH_MODE",
        "-e",
        "LOG_LEVEL",
        "ghcr.io/wyre-technology/freshdesk-mcp:v1.0.8"
      ],
      "env": {
        "FRESHDESK_DOMAIN": "your-value",
        "FRESHDESK_API_KEY": "your-value",
        "MCP_TRANSPORT": "your-value",
        "AUTH_MODE": "your-value",
        "LOG_LEVEL": "your-value"
      }
    }
  }
}

在终端中运行这条命令

claude mcp add freshdesk --env FRESHDESK_DOMAIN=your-value --env FRESHDESK_API_KEY=your-value --env MCP_TRANSPORT=your-value --env AUTH_MODE=your-value --env LOG_LEVEL=your-value -- docker run -i --rm -e FRESHDESK_DOMAIN -e FRESHDESK_API_KEY -e MCP_TRANSPORT -e AUTH_MODE -e LOG_LEVEL ghcr.io/wyre-technology/freshdesk-mcp:v1.0.8

运行前请先填写空着的值。

在 Cursor 中打开

或者自己复制设置

粘贴到项目中的 .cursor/mcp.json，或 ~/.cursor/mcp.json

{
  "mcpServers": {
    "freshdesk": {
      "command": "docker",
      "args": [
        "run",
        "-i",
        "--rm",
        "-e",
        "FRESHDESK_DOMAIN",
        "-e",
        "FRESHDESK_API_KEY",
        "-e",
        "MCP_TRANSPORT",
        "-e",
        "AUTH_MODE",
        "-e",
        "LOG_LEVEL",
        "ghcr.io/wyre-technology/freshdesk-mcp:v1.0.8"
      ],
      "env": {
        "FRESHDESK_DOMAIN": "your-value",
        "FRESHDESK_API_KEY": "your-value",
        "MCP_TRANSPORT": "your-value",
        "AUTH_MODE": "your-value",
        "LOG_LEVEL": "your-value"
      }
    }
  }
}

浏览器会先询问是否打开应用，然后应用会显示设置并请你确认。密钥的值会留空，由你自己填写。

在 VS Code 中打开

或者自己复制设置

粘贴到项目中的 .vscode/mcp.json

{
  "servers": {
    "freshdesk": {
      "type": "stdio",
      "command": "docker",
      "args": [
        "run",
        "-i",
        "--rm",
        "-e",
        "FRESHDESK_DOMAIN",
        "-e",
        "FRESHDESK_API_KEY",
        "-e",
        "MCP_TRANSPORT",
        "-e",
        "AUTH_MODE",
        "-e",
        "LOG_LEVEL",
        "ghcr.io/wyre-technology/freshdesk-mcp:v1.0.8"
      ],
      "env": {
        "FRESHDESK_DOMAIN": "your-value",
        "FRESHDESK_API_KEY": "your-value",
        "MCP_TRANSPORT": "your-value",
        "AUTH_MODE": "your-value",
        "LOG_LEVEL": "your-value"
      }
    }
  }
}

浏览器会先询问是否打开应用，然后应用会显示设置并请你确认。密钥的值会留空，由你自己填写。

这个服务器在你的电脑上运行，而 ChatGPT 只能连接互联网上的服务器。请选择其他应用。

你的选择通过 Cookie 保存在这台设备上，无需账户。

需要你填写的值

FRESHDESK_DOMAIN 必填 env
Freshdesk account subdomain — the part before .freshdesk.com (e.g. 'acme')
FRESHDESK_API_KEY 机密必填 env
Freshdesk API key (found under Profile Settings in the Freshdesk portal)
MCP_TRANSPORT env
Transport mode for the server. Set to 'stdio' for local CLI use; the image defaults to 'http' for gateway hosting.
AUTH_MODE env
Credential source: 'env' reads vars locally, 'gateway' expects header injection from the WYRE MCP Gateway.
LOG_LEVEL env
Log verbosity: debug, info, warn, error

这些设置是根据作者在注册中心的条目生成的。如果 README 的写法不同，请以 README 为准。

哪些应用可以使用它

依据这个服务器的连接方式和各应用自己的文档，检查于 2026年11月10日。

在你的电脑上运行，适用于

Claude Goose LM Studio Msty Studio Cherry Studio Cursor VS Code + GitHub Copilot Visual Studio Windsurf (Devin Desktop)Zed Kiro Cline Continue JetBrains AI Assistant Claude Code Codex CLI Gemini CLI OpenCode nodecode Warp LibreChat Raycast

全部应用及其优缺点 →

它能做什么

它在你的电脑上运行；安装后，工具列表会显示在你的 AI 应用中。

基础检查i

我们检查的是任何人都能看到的信息；我们没有阅读代码。不适用的检查项不计入总数。 · 检查于 2026年11月11日

✓ 通过
作者与仓库一致
注册名称已通过 GitHub 账户 wyre-technology 验证，该账户拥有此仓库
✓ 通过
仍在维护
代码最后更新于8天前
… 尚未检查
有许可证
我们还没有从 GitHub 读取这个仓库
– 不适用
端点有响应
它在你的电脑上运行，没有互联网端点
– 不适用
使用 OAuth 登录
在你的电脑上运行，改用本地设置
… 尚未检查
工具描述中没有隐藏指令
它在你的电脑上运行；我们只能读取互联网端点的工具列表

用户评价

还没有评价

与“搜索与 AI 记忆”中的其他服务器比较i

星标数多于此分类中其他 5867 个服务器的 0%
发布到注册中心的时间比此分类中其他 5867 个服务器的 29% 更新
基础检查结果等于或优于此分类中其他 5867 个服务器的 100%

与注册中心里这个分类中所有活跃的服务器比较。只有当发布者拥有该仓库时，星标数才计入。

常见问题

Freshdesk 安全吗？

它在 2 项适用的基础检查中通过了 2 项。我们没有阅读代码。在添加密钥或令牌之前，请先看看这个服务器要求哪些权限，并使用只具备所需权限的密钥。

它需要哪些密钥或代码？

你需要填写：FRESHDESK_DOMAIN, FRESHDESK_API_KEY

它在我的电脑上运行还是在云端？

它在你的电脑上运行。你的 AI 应用会在需要时启动它，数据不会经过作者的服务器（除非它自己调用在线服务）。

它还在维护吗？

GitHub 仓库最后更新于8天前，最新版本（1.0.8）于3个月前进入注册中心。

哪些应用可以使用它？

支持 MCP 的应用，例如 Claude Desktop、Claude Code、Cursor 和 VS Code。你的电脑上还需要有 Docker。

有什么可以替代它？

同一分类中有：Ruflo, Context7, Metabase

替代选择

同一分类中其他作者的服务器，按星标数排序。

如何看卡片：↓ 每周下载量i★ GitHub 星标i三大支柱：评价 · 检查 · 使用情况i更新 = 最新版本发布到注册中心的时间i

Ruflo

Agent teams, swarms, memory and hooks for Claude Code and Codex, served over MCP.

作者：ruvnet广泛使用↓ 7.4万/周★ 8.1万今天更新

在你的电脑上运行

安装

Context7

Up-to-date docs for AI agents

作者：upstash广泛使用↓ 125万/周★ 6.4万昨天更新

电脑或云端

安装

Metabase

Lets AI clients search, explore, query, and visualize data in a Metabase instance.

作者：metabase广泛使用★ 5万6个月前更新

在云端运行

安装

作者的 README

打开 README

按原文从作者的仓库复制。PopNx MCP 没有审查或背书其内容。HTML、图片和脚本已被移除。链接会离开本站。

Freshdesk MCP Server

A Model Context Protocol (MCP) server that provides AI assistants with structured access to the Freshdesk customer support platform — tickets, contacts, companies, agents, groups, the knowledge base, and SLA/business-hours configuration.

Note: This project is maintained by Wyre Technology. It wraps the published @wyre-technology/node-freshdesk SDK.

Quick Start

The primary deployment is through the WYRE MCP Gateway, which hosts the containerized server and injects per-request credentials. To run it yourself:

Claude Code (CLI):

claude mcp add freshdesk-mcp \

-e FRESHDESK_DOMAIN=your-subdomain \ -e FRESHDESK_API_KEY=your-api-key \ -- npx -y github:WYRE-AI/freshdesk-mcp

FRESHDESK_DOMAIN is the part before .freshdesk.com (for https://acme.freshdesk.com it is acme). Find your FRESHDESK_API_KEY in the Freshdesk portal under Profile Settings.

Features

🔌 MCP Protocol Compliance: Tools, prompts, and elicitation support
🎫 Full Helpdesk Coverage: Tickets, contacts, companies, agents, groups, solutions, SLA policies, business hours, and canned responses
🌳 Decision-Tree Navigation: Start at freshdesk_navigate, enter a domain to reveal its tools, and freshdesk_back to return — keeping the tool list small and focused
⚠️ Destructive-Action Guardrails: Irreversible and high-impact tools are clearly flagged and confirmed via elicitation before they run
🔒 Secure Authentication: HTTP Basic Auth with your Freshdesk API key (domain + key)
🌐 Dual Transport: stdio (local) and Streamable HTTP (remote/Docker/gateway)
🐳 Docker Ready: Containerized deployment with HTTP transport and health checks

Connecting via the Gateway

When AUTH_MODE=gateway, every /mcp request must include credentials injected by the WYRE MCP Gateway. A request missing either header returns 401 and does not fall back to FRESHDESK_DOMAIN or FRESHDESK_API_KEY in the process environment.

Header	Maps to	Description
`x-freshdesk-domain`	`FRESHDESK_DOMAIN`	Freshdesk account subdomain
`x-freshdesk-api-key`	`FRESHDESK_API_KEY`	Freshdesk API key

Each request is stateless: the gateway provides the credentials, and the server rebuilds its Freshdesk client for that request only. When CONDUIT_S2S_SECRET is set, the request must also include a valid X-Gateway-S2S header.

Configuration

Copy .env.example and set the variables below. The stdio transport reads FRESHDESK_DOMAIN and FRESHDESK_API_KEY and does not use CONDUIT_S2S_SECRET.

Variable	Description	Default
`FRESHDESK_DOMAIN`	Account subdomain (before `.freshdesk.com`). Required for stdio and for HTTP when `AUTH_MODE=env`. Gateway mode does not read it.	—
`FRESHDESK_API_KEY`	Freshdesk API key. Required for stdio and for HTTP when `AUTH_MODE=env`. Gateway mode does not read it.	—
`MCP_TRANSPORT`	Transport mode (`stdio` or `http`)	`stdio`
`AUTH_MODE`	`env` (process environment) or `gateway` (per-request `x-freshdesk-domain` and `x-freshdesk-api-key`, no env fallback). The container image and Compose default to `gateway`.	`env`
`CONDUIT_S2S_SECRET`	Required for HTTP. HMAC secret checked against `X-Gateway-S2S` on every `/mcp` request. The process logs an error and exits non-zero when this is empty or a known placeholder (`changeme`, `placeholder`, `secret`, `your-s2s-secret`, and similar public example values). Compose will not start when it is unset. Never commit a real value. Generate one with `openssl rand -hex 32`. The value is never logged.	—
`MCP_ALLOW_INSECURE_DEV`	Set to exactly `1` only for local development to start HTTP without `CONDUIT_S2S_SECRET`. The process logs a warning, does not enforce `X-Gateway-S2S`, and binds `127.0.0.1` only. A wider `MCP_HTTP_HOST` (including `0.0.0.0`) is ignored and the override is logged. A known placeholder secret is still rejected.	—
`MCP_HTTP_HOST`	Bind address when `MCP_TRANSPORT=http`. Unset binds `127.0.0.1`. A configured `CONDUIT_S2S_SECRET` honors this value (the container image sets `0.0.0.0`). With no secret, the insecure-dev bypass forces `127.0.0.1`.	`127.0.0.1`
`MCP_HTTP_PORT`	HTTP server port	`8080`
`LOG_LEVEL`	Log level (`debug`, `info`, `warn`, `error`)	`info`

/health stays unauthenticated and does not read credentials.

HTTP authentication

With MCP_TRANSPORT=http and CONDUIT_S2S_SECRET set, every /mcp request must include X-Gateway-S2S:

t=<unix seconds>,v1=<hex hmac-sha256>

v1 is the lowercase hex HMAC-SHA256 of the ASCII message t= , keyed by CONDUIT_S2S_SECRET. The timestamp must be within 300 seconds of the server clock. A missing or invalid header returns 401 before any vendor credential is read. The secret is never written to logs or error bodies.

In AUTH_MODE=gateway, /mcp also requires x-freshdesk-domain and x-freshdesk-api-key. Those headers are the only credential source for the request. A missing header returns 401. The server does not fall back to FRESHDESK_DOMAIN or FRESHDESK_API_KEY in the process environment.

X-Gateway-S2S: t=1710000000,v1=<hmac-sha256 of "t=1710000000">

x-freshdesk-domain: acme x-freshdesk-api-key:

Single-tenant HTTP (AUTH_MODE=env) still requires a valid X-Gateway-S2S header. Vendor credentials then come from FRESHDESK_DOMAIN and FRESHDESK_API_KEY.

Tool Overview

The server uses decision-tree navigation. At the top level you see only freshdesk_navigate, freshdesk_back, and freshdesk_status. Call freshdesk_navigate with a domain to reveal that domain's tools; call freshdesk_back to return to the top.

Domain	Tools
tickets	search, list, get, create, update, reply, add_note, list_conversations, update_conversation, delete\, delete_conversation\
contacts	search, list, get, create, update, autocomplete, make_agent†, restore, send_invite, merge†, soft_delete†, hard_delete\*
companies	search, list, get, create, update, autocomplete, delete\*
agents	list, get, me, create, update, delete\*
groups	list, get, create, update, delete\*
solutions	categories / folders / articles: list, get, create, update, delete\*
sla-business	SLA policies (list, create, update), business hours (list, get), canned responses (list_folders, get_folder, list_responses)

* = Tier A (irreversible delete) — flagged ⚠ DESTRUCTIVE — IRREVERSIBLE, requires confirmation. † = Tier B (high-impact reversible) — flagged ⚠ HIGH-IMPACT, requires confirmation.

Read tools (search/list/get/autocomplete/status) carry no warning and are marked read-only.

freshdesk_status performs a live connectivity check by calling agents/me.

Docker Deployment

The image listens on 0.0.0.0 inside the container (MCP_HTTP_HOST) and defaults to AUTH_MODE=gateway. Publish the port on loopback and pass the S2S secret. In gateway mode the domain and API key arrive on each request as x-freshdesk-domain and x-freshdesk-api-key. They are not read from the environment.

docker run \

-e CONDUIT_S2S_SECRET="$CONDUIT_S2S_SECRET" \ -p 127.0.0.1:8080:8080 \ freshdesk-mcp

Compose refuses to start when CONDUIT_S2S_SECRET is unset, sets AUTH_MODE=gateway, publishes 127.0.0.1:8080:8080, and does not set FRESHDESK_DOMAIN, FRESHDESK_API_KEY, or env_file:

CONDUIT_S2S_SECRET="$CONDUIT_S2S_SECRET" docker compose up -d

Single-tenant HTTP (AUTH_MODE=env) still requires the S2S secret, then uses FRESHDESK_DOMAIN and FRESHDESK_API_KEY:

docker run \

-e CONDUIT_S2S_SECRET="$CONDUIT_S2S_SECRET" \ -e AUTH_MODE=env \ -e FRESHDESK_DOMAIN=your-subdomain \ -e FRESHDESK_API_KEY=your-api-key \ -p 127.0.0.1:8080:8080 \ freshdesk-mcp

Local HTTP without a secret is development-only. It binds 127.0.0.1 even when MCP_HTTP_HOST is 0.0.0.0, and logs a warning. A known placeholder secret still refuses to start:

MCP_ALLOW_INSECURE_DEV=1 npm run start:http

See docker-compose.yml. The build installs @wyre-technology/node-freshdesk from GitHub Packages via a BuildKit npmrc secret (never baked into a layer):

printf '@wyre-ai:registry=https://npm.pkg.github.com\n@wyre-technology:registry=https://npm.pkg.github.com\n//npm.pkg.github.com/:_authToken=%s\n' "$(gh auth token)" > /tmp/.npmrc

docker build --secret id=npmrc,src=/tmp/.npmrc -t freshdesk-mcp . rm /tmp/.npmrc

Development

export NODE_AUTH_TOKEN=$(gh auth token)   # to install @wyre-technology/node-freshdesk

npm install npm run build # Build the project npm run dev # Watch mode npm run test # Run tests npm run lint # Type-check npm run clean # Remove dist/

HTTP refuses to start until CONDUIT_S2S_SECRET is set

CONDUIT_S2S_SECRET="$CONDUIT_S2S_SECRET" npm run start:http

Local HTTP only, without a service-to-service secret (always binds 127.0.0.1)

MCP_ALLOW_INSECURE_DEV=1 npm run start:http

Testing

npm test            # Run test suite

npm run test:watch # Watch mode

Contributing

See CONTRIBUTING.md for guidelines.