Chatway Live Chat

Chatway MCP Server: Connect AI Agents to Customer Support

Let ChatGPT, Claude, Gemini, Cursor, and other AI agents read and manage your Chatway live chat conversations, support tickets, and contacts.

Create a free Chatway account · Setup guides · Documentation · Chatway on the Official MCP Registry

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The Chatway MCP server connects AI agents to your Chatway inbox over the Model Context Protocol. Ask your assistant to find conversations, summarize customer issues, reply to customers, assign agents, add private notes, search your knowledge base, and organize contacts, all in plain language. Pair it with Chatway webhooks to trigger your agents and workflows the moment a new message or event happens.

Available on every Chatway plan, including Free. There is nothing to install or host and no API key to manage: add the server URL to your AI client and sign in with your Chatway account.

Chatway Live Chat is an AI-powered customer support platform for live chat, AI chatbots, WhatsApp, Facebook Messenger, Instagram, and more, with a shared team inbox, automation, knowledge base, and mobile apps for iOS and Android.

Chatway MCP in action: Connect ChatGPT and other AI agents to your website live chat to manage customer conversations, reply to messages, and access your knowledge base. Use webhooks to trigger real-time workflows when new messages or events occur, allowing your AI agents to respond faster and automate customer support without constantly checking for updates.

Quick start

1. Create a free Chatway account if you don't have one.
2. Using ChatGPT or Codex? Install the official Chatway plugin. For other clients, add https://mcp.chatway.app/mcp as a custom (remote) MCP connector.
3. Sign in to Chatway when prompted and choose the widgets, channels, and permissions to share.
4. Ask your assistant something like "Show my latest unresolved Chatway conversations."

Supported clients

Tested by Chatway

Works with any client that supports remote MCP servers with OAuth

Grok, Devin, OpenCode, and others. See the step-by-step setup guides for each client.

What you can do

See the tool reference for every tool and its parameters.

Agent Skills: Ready-to-use AI Customer Support Workflows

Make your AI agents more powerful with Chatway Agent Skills, ready-to-use workflows that help ChatGPT, Claude, Cursor, Codex, and other compatible AI agents manage customer support through Chatway.

While the Chatway MCP Server gives AI agents access to your customer conversations, contacts, and support tools, Agent Skills teach them how to use those tools to complete specific customer support tasks.

Available Agent Skills

Install Chatway Agent Skills

Install the skills directly from the official Chatway GitHub repository:

npx skills add Chatway-app/chatway-mcp-server

Or install a specific skill:

npx skills add Chatway-app/chatway-mcp-server --skill chatway-support-triage

Then connect your AI agent to the Chatway MCP server:

https://mcp.chatway.app/mcp

View Chatway MCP setup guides

Agent Skills and MCP connections are separate. Your AI client must support installing or loading Agent Skills, and you must separately authorize the Chatway MCP connection. Skill availability and installation methods vary by client.

Example Prompts

Once installed, ask your AI agent:

• "Review my unresolved Chatway conversations and prioritize the ones needing attention."
• "Draft responses for customers waiting for a reply, but don't send them yet."
• "Find conversations that require human support and recommend who should handle them."
• "Summarize this customer's previous conversations and outstanding issues."
• "Analyze this week's support conversations and identify the most common customer problems."
• "Install Chatway live chat and AI chatbot on my website."

Why use Chatway Agent Skills?

• Save time: Turn complex customer support workflows into simple natural-language requests.
• Get better AI responses: Help agents follow structured workflows using actual conversation history and knowledge-base content.
• Keep humans in control: Review proposed responses and approve sensitive actions.
• Work with your favorite AI agents: Use compatible Agent Skills clients alongside Chatway MCP.
• Start for free: Chatway MCP is available on all plans, including Free. Some capabilities require a paid plan.

Explore Chatway Agent Skills | Create a Free Chatway Account

Real-time events with webhooks

MCP lets your agent act in Chatway when you ask it to. Chatway webhooks work the other way: Chatway sends a signed HTTPS request to your endpoint as soon as something happens, such as a new visitor message, a new conversation, or a new contact. Use webhooks to wake up your AI agent or automation (n8n, Zapier, Make, or your own server) instead of polling, then let it read and reply through MCP or the Chatway API.

Webhooks are available on all plans, including Free. Set them up in Chatway under Settings → Developer Tools → Webhooks.

Example: Automatically answer customer support conversations

Combine Chatway webhooks with MCP to build an AI-powered customer support workflow that responds to incoming messages in real time.

Here's how it works:

1. Customer sends a message: A visitor sends a question through the Chatway website live chat widget.
2. Webhook triggers the workflow: Chatway instantly sends a webhook notification to your AI agent or automation platform (such as n8n, Make, Zapier, or your own server).
3. AI agent retrieves context: The agent uses Chatway MCP to read the conversation history, access customer information, and search your knowledge base for accurate answers.
4. AI agent responds automatically: The agent generates a relevant response and, when configured and authorized, automatically sends it to the customer through Chatway, without requiring human intervention. Alternatively, the agent can prepare a draft for human review and approval.
5. Support team stays informed: The entire conversation remains accessible in the Chatway shared inbox and mobile apps for iOS and Android. Human agents can take over whenever needed.

Fully automated customer support: With Chatway webhooks and MCP, you can connect external AI agents to automatically handle incoming customer messages, answer questions, and manage support conversations 24/7.

Note: MCP provides access to Chatway's tools and data, while webhooks notify your automation when events occur. Automatic responses require an external AI agent or workflow runner configured to process incoming events and execute MCP actions. MCP alone does not continuously monitor conversations.

Learn more about Chatway webhooks | Explore Chatway MCP

Example prompts

• "Summarize today's unresolved support conversations."
• "Find customers waiting more than 2 hours for a reply."
• "Draft replies for all pricing questions, but don't send them yet."
• "Assign today's billing conversations to Alex."
• "Find conversations about refund issues this week."
• "Search the knowledge base for our refund policy and draft an answer for this customer."
• "Summarize the conversation with jane@example.com and add a private note with next steps."
• "Tag this visitor as vip and resolve the conversation."
• "Install Chatway on this website."

Install Chatway on your website with a coding agent

Coding agents such as Claude Code, Codex, Cursor, and R